Managing Conflict

Description

Learning Objectives: ■ to explore key points for handling conflict situations ■ to understand the importance of spotting signs of conflict early ■ to consider the potential damage conflict can have on morale and productivity ■ to learn about the difference between positive and negative conflict ■ to consider some basic DOs and DON'Ts More about the activity: The pack contains sets of 30 'Conflict Cards' for teams to work through, designed to provoke thought, generate discussion, and help formulate strategies with which to handle conflict. There are three types of cards: • True or False Cards contain statements on aspects of conflict at work. Groups decide whether they are, on balance, true or false. All decisions are noted along with the group's reasoning, ready for the debrief. Example: A major cause of conflict at work is CHANGE. Changes at work are often resisted by staff and this can lead to conflict between managers and employees. • Round Robin Cards enable participants to consider what happens in conflict situations and to draw on their experiences in the workplace. Example: Which of these statements is true? a) - conflict makes teams less effective b) - conflict makes teams stronger c) - conflict is frightening and undermines morale d) - conflict is creative and increases understanding • Real Situation Cards describe real cases of conflict in the workplace and ask how they would manage the situation. Example: Shami was pleased to hear that a new person had been recruited to help her with purchasing. But after three weeks colleagues notice... Once groups have worked through all 30 Cards, or as many as time allows, and made notes, the Debrief follows. Responses to cards are compared and contrasted to extend the exchange of ideas. Can they agree on a list of effective, guiding principles for handling conflict situations back at work? Two handouts, Key Points and Top Ten Golden Rules are supplied.